Fluidigm

Senior Field Application Specialist

US-MA-Boston
Req No.
2017-2556
Category
Sales
Type
Regular

Job Description

Collaborative, assertive, flexible, passionate, driven, inspired. These aren’t just nice words, they’re the start of every great Fluidigm career.

We are a growing community of thinkers and creators, dedicated to pursuing the fundamental truths of biology. We seek to empower and inspire our customers and each other to push limits and envision ever more creative answers to “what if...?” As the industry pioneer in revolutionary single-cell technology and a cutting-edge leader in production genomics, we are committed to enabling biological exploration at every level.

And if you’re into all that too, we’re ready to commit to you. 

Fluidigm is looking for an Senior Field Application Specialist position located in Boston, MA. This role is a multifunctional leadership role that will assist in driving Fluidigm's efforts into the high throughput and single cell genomics segments.

 

 

 

You will:

 

  • Be responsible for the maintenance and provision of applications support and training on Fluidigm’s product portfolio being utilized in high throughput and single cell genomics labs within CRO, Commercial, Academic Research, Pharma, and regulated markets; thereby, contributing substantially to customer satisfaction through expedient adoption of Fluidigm’s platforms within their respective market(s).
  • Beinstrumental in the development, validation and implementation, and maintenance of scaled processes that will enable entities to sequence/screen at a high throughput level.
  • Reports to the Manager of Applications Support.

EXAMPLES OF DUTIES

  • Provide initial training to customers at their own laboratories and at Fluidigm customer training locations (products, software, and data analysis).
  • Assist customers in the development and validation of the workflow process.
  • Be a liaison in conjunction with Global Support Leadership and Sales/Market Develop to both R&D and Marketing departments pertaining to the current needs of the defined market segments identified through voice of customer experience.
  • Streamline integration of both new and existing Fluidigm products into the lab. Help integrate systems into production by defining applications, developing workflows, writing SOP’s, and by increasing use of high throughput automations where needed; with all efforts being directed towards quick application adoption.
  • Provide information and direction to customers regarding both wet-lab and data analysis workflows related to supported Fluidigm products and panels.
  • Continuously update scientific & technological knowledge for support of customers, concentrating on knowing and identifying current and novel applications which would benefit the success all customers.
  • Provide technical and applications assistance in response to customer inquiries.
  • Support existing and newly released products and applications, and aid in their
  • Proactively and continuously update both scientific and product knowledge for support of customers.
  • Communicate effectively within a team to enhance others knowledge and disseminate information and take initiative to lead.
  • Maintain theoretical and practical knowledge of molecular biology methods including NGS sequencing, qPCR, SNP Genotyping and digital PCR across a variety of specialty applications.
  • Ability to independently design, plan, and execute experiments, including quantitative analysis and interpretation of results.
  • Mentor and coach junior field application specialists.
  • Be a leader within the greater Applied Markets organization by proactively and independently addressing customer and product/applications concerns via active participation in routine cross functional team communications.

You Have:

The employee must have certain knowledge at a level sufficient for them to perform the duties of the job. This knowledge includes, but is not limited to: 

  • Strong theoretical molecular biology foundation: intimate knowledge of NGS sequencing, Capillary Electrophoresis, SNP Genotyping, qPCR, FACS, RT-PCR, and statistical methodology.
  • Knowledge of a field role that supports and trains customers, assists in interpreting and troubleshooting data generated by standard and custom assays and applications.
  • Understanding of bioinformatics analysis tools and concepts: clustering algorithms, PCA, violin plots, R, SNP analysis, BLAST, ddCt method, relative and absolute quantitation, etc.
  • Proven technical, analytical, and problem-solving capability.

SKILLS REQUIRED

  • B.S. degree in Biological Sciences and 8+ years of experience in Life Sciences with at least 4 years in field applications. Minimum of 3 years relevant lab experience.
  • Preferred Masters or Ph.D. in Biochemistry or Molecular Biology or related discipline.
  • Excellent time management, organizational and interpersonal skills.
  • Highly motivated and accepts a challenging and exciting work environment, a team player, a leader, who can effectively work cross functional (interdisciplinary) and communicate empathically.
  • A technically savvy individual who can assess customer needs and implement training and experimental approaches to ensure customer success.
  • Problem solving skills with proven ability to overcome technical hurdles.
  • Customer minded with the empathy to understand customer concerns.
  • Team player who can effectively integrate internal and field based activities across functions to support customer requirements. Individual will also need to balance and prioritize the requirements of several internal and external stakeholders in an ever-changing environment, while managing time effectively.
  • A high degree of technical competence & confidence and ability to interface with the customer and the scientific community to the highest levels.
  • Require little to no guidance on routine tasks; take initiative to lead.
  • Require minimal guidance on routine tasks.
  • Outstanding customer advocacy skills.
  • Ability to interact with customers on a level that inspires confidence and secures customer loyalty.
  • Ability and willingness to travel up to 60%, both domestic & international.
  • Excellent verbal and written communication skills and exemplary presentation skills.
  • Fluent English- oral and written. Additional language skills are welcome.
  • Valid driver’s license.

 We Will:

  • Support you in your ongoing development and contribution both as an employee and as a person.
  • Value your contribution and enlist your feedback
  • Host excellent company-wide events multiple times a year 

                                                                        Sound good? Apply online now with your resume. Fluidigm is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, religion, sex, age, or national origin.

 

 

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