Fluidigm

Field Applications Specialist I

CN-Shanghai
Req No.
2017-2560
Category
Sales
Type
Regular

Job Description

Collaborative, assertive, flexible, passionate, driven, inspired. These aren’t just nice words, they’re the start of every great Fluidigm career.

 

We are a growing community of thinkers and creators, dedicated to pursuing the fundamental truths of biology. We seek to empower and inspire our customers and each other to push limits and envision ever more creative answers to “what if…?” As the industry pioneer in revolutionary single-cell technology and a cutting-edge leader in production genomics, we are committed to enabling biological exploration at every level.

 

And if you’re into all that too, we’re ready to commit to you.

 

Fluidigm is looking for a motivated Field Applications Specialist I to support our innovative Proteomics Applications Support Division, China. The FAS I position is a multifunctional role that will assist in driving Fluidigm’s efforts to expand mass cytometry adoption in a wide variety of research areas, including basic research, drug discovery, and clinical research.  The individual will be responsible for the maintenance and provision of applications support and training on Fluidigm’s mass cytometry product portfolio. The FAS 1 role will be instrumental in the training on and implementation of mass cytometry platforms at customer accounts. This position reports to the Manager of APAC Applications Support who reports to the VP of APAC commercial operations.

 

 

You Are:

  • Passionate about creating cutting edge scientific solutions
  • Interested in the expansion of mass cytometry
  • Someone who likes to work with customers to translate the company’s technology for them

 

 

You Will:

-Provide initial training to customers at their own laboratories and at Fluidigm customer training locations (products, software, and data analysis).

-Assist customers in the development and validation of high dimensional mass cytometry panels and assist with experimental design.

-Provide high quality sales support, engaging with customers to provide technical discussion, seminars, and demonstrations within an assigned territory.

-Provide information and direction to customers in regard to sample preparation and data analysis related to Fluidigm products/panels as well as custom panels.

-Continuously update scientific, technological and product knowledge for support of customers.

-Provide technical and applications assistance in response to customer inquiries.

-Support existing and newly released products and applications.

-Communicate effectively within a team to enhance others knowledge and disseminate information.

-Ability to execute experiments.

 

You Have:

Strong theoretical cell biology foundation.

Intimate knowledge of flow cytometry or mass spectrometry methodologies.

Knowledge regarding the compatible and competitive lab procedures (flow cytometry, ELISA, Luminex, Western blot, cell culture) to understand intimately how mass cytometry compliments and/or competes against each. 

Knowledge of a field role that supports and trains customers, and assists in interpreting and troubleshooting data.

Proven technical, analytical, and problem-solving capability.

 

EDUCATION/EXPERIENCE/SKILLS:

-B.S. degree in Biological Sciences and 5+ years of experience in Life Sciences.

-Minimum of 3 years relevant lab experience with flow cytometry or mass spectrometry.

-Preferred Masters or Ph.D. in Immunology, Cell Biology, or related discipline.

Research background in pathology and tissue imaging a plus.

Excellent time management, organizational and interpersonal skills.

Highly motivated and accepts a challenging and exciting work environment, a team player who can effectively work cross functional (interdisciplinary) and communicate empathically.

Problem solving skills with proven ability to overcome technical hurdles.

Customer minded with the empathy to understand customer concerns.

A high degree of technical competence & confidence and ability to interface with the customer and the scientific community to the highest levels.

Outstanding customer advocacy skills.

Ability to interact with customers on a level that inspires confidence and secures customer loyalty.

Excellent verbal and written communication skills and exemplary presentation skills.

Mandarin speaking, fluent in English- oral and written. Additional language skills are welcome.

 

Knowledge/Skills/Abilities:

Excellent time management, organizational and interpersonal skills.

Highly motivated and accepts a challenging and exciting work environment, a team player who can effectively work cross functional (interdisciplinary) and communicate empathically.

Problem solving skills with proven ability to overcome technical hurdles.

Customer minded with the empathy to understand customer concerns.

A high degree of technical competence & confidence and ability to interface with the customer and the scientific community to the highest levels.

Outstanding customer advocacy skills.

Ability to interact with customers on a level that inspires confidence and secures customer loyalty.

Excellent verbal and written communication skills and exemplary presentation skills.

Mandarin speaking, fluent in English- oral and written. Additional language skills are welcome.

Ability and willingness to travel up to 60%, mainly within China with occasional international travels.

 

 

We Will:

  • Support you in your ongoing development and contribution both as an employee and a person
  • Value your contribution and enlist your feedback
  • Host excellent company-wide events multiple times a year
  • Make sure you have fun, are fully engaged and promise to have a life beyond “work”

 

 

Fluidigm is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, age, or national origin.

 

 

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