Sr. Business Analyst – Salesforce.com

Job Locations US-CA-South San Francisco
Req No.
Information Technology

Job Description

Collaborative, assertive, flexible, passionate, driven, inspired. These aren’t just nice words, they’re the start of every great Fluidigm career. 


We are a growing community of thinkers and creators, dedicated to pursuing the fundamental truths of biology. We seek to empower and inspire our customers and each other to push limits and envision ever more creative answers to “what if…?” As the industry pioneer in revolutionary single-cell technology and a cutting-edge leader in production genomics, we are committed to enabling biological exploration at every level. 


Fluidigm is seeking an experienced Senior Business Analyst with in-depth knowledge of the Salesforce.com (SFDC) platform. The Business Analyst will work closely with Sales organization to understand business processes, goals, and gaps. He or she will collaborate with our in-house SFDC developer to design world-class scalable solutions. The successful candidate will embrace the challenge of solving critical business problems along with supporting SFDC platform day-to-day activities.


You will:

  • Gather business requirements, create user stories, propose action plans and solutions
  • Develop and implement solutions on the SFDC platform
  • Manage and drive User Acceptance Testing (UAT) to completion, and coordinate defect resolution as needed
  • Document, support, and maintain solutions implemented
  • Create end-user training programs
  • Provide ongoing data administration to ensure data integrity
  • Create reports and dashboards, analyze data and provide business insights
  • Continuously improve and optimize processes through automation
  • Stay current with SFDC features and leverage them as needed
  • Perform general SFDC configuration as needed


You have:


      *  A Bachelor degree or above in CS, Engineering, Physics, Math, Statistics, Business, Economics or related field

  • Salesforce.com certification is  required, Salesforce CPQ or Servicemax expereince is a big  plus
  • Strong experience with large data sets, MS Excel; SQL knowledge a plus
  • Sales operations experience a huge plus
  • Ability to balance multiple projects and effectively prioritize and execute tasks
  • Experience working cross-functionally
  • Excellent interpersonal and collaborative skills with the ability to influence business partners on proposed process optimizations
  • Strong communicator and a high degree of business acumen and a positive, can do attitude
  • Proven self-starter, good listener, highly motivated, and team player




Fluidigm is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, religion, sex, age, or national origin.



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