• Field Service Engineer II

    Job Locations US-IL-Chicago | US-MA-Boston | US-NY-New York | US-DC | US-TX-Houston
    Req No.
    Technical Support
  • Job Description



    Would you like to join an innovative team creating technology to power groundbreaking insights in academic, clinical, pharma and biotech research?


    Our life science analytical and preparatory systems in mass cytometry and genomics can be found in leading academic institutions, clinical research laboratories, and pharmaceutical, biotech and ag-bio companies worldwide. Our mission is bold and ambitious, powering advancements in human health research that can change lives.


    Fluidigm is looking for a Field Service Engineer to deliver exceptional service across Fluidigm’s portfolio of products in PCR-based microfluidic systems and rapidly growing Mass Cytometry systems, serving as the primary customer contact on technical and service related issues.  He/she must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry.  He/she must be committed to total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment.  A team player is essential as this position will have a great degree of overlap with various interdisciplinary groups within the organization.  This position is a field-based regional position, but travel throughout North America is to be expected.



    • Perform installation, maintenance, and repair services on Fluidigm systems located at customer sites.
    • Troubleshoot instrument hardware and software, often under challenging conditions.
    • Contribute to high-value service related procedures and documents.
    • Identify areas for product and process improvement and communicate these accordingly.
    • Adopt and leverage our CRM business policies, procedures, and reporting.
    • 60% travel is routinely required on both a scheduled and unscheduled basis.



    • BS in Science or Engineering discipline with 4 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training
    • Technical support/service experience required.
    • Substantial working knowledge of optical, electrical and mechanical sub-systems.
    • Expertise in employing root cause analysis and corrective action methodologies.
    • Prior work with Life Science instrumentation, especially Mass Spectrometers is highly desirable.
    • Salesforce.com / ServiceMax familiarity a plus.
    • Strong verbal communication skills


    Sounds good? Apply online with your resume!


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